Local Delivery, Shipping, Returns, & FAQ
Shipping
Next order shipment date: December 1st, 2022. Free Gift Wrapping Available! Just request gift wrapping in the notes section of your order.
To check the status of an order 24/7 you can click the chat in the lower right hand corner of this page.
For international shipments, please be aware of your country's import duties which we are not responsible for.
Your order will be shipped from one of our warehouses in the United States in a silver metallic heavy duty bubble mailer double sealed with clear tape to ensure that there has been no tampering, for your safety.
Your order will be shipped from one of our warehouses in the United States in a silver metallic heavy duty bubble mailer double sealed with clear tape to ensure that there has been no tampering, for your safety.
Please inspect your items and swatch them to make sure that everything is correct.
Returns
If you are unhappy with your purchase within two weeks of receiving, we will offer a refund once we receive your return. We will send you a return label for your product. If a product in your order is defective in some way, please let us know by sending us a photo or video as soon as you notice the issue and we will ship a replacement to you right away.
Caring for your Liquid Liner
Always be sure to close the cap securely after each usage - you should hear a *snap* each and every time. This will let you know that the cap is on properly and you can be sure that your liner will not dry out.
If you are not able to hear the *snap* or your cap keeps popping up when you try to close it, your cap has been damaged. When this happens it is usually because the liner was dropped or the cap was hit hard enough by something in a makeup bag/case. We do not offer a refund or replacements in this case (unless the liner was damaged upon arrival), so we strongly recommend that the liner is treated with extra care in order to avoid this issue. As with any sponge or felt tip eyeliner, if you plan to use it on top of other makeup products such as powder eyeshadow, you may need to clean the tip periodically if it becomes clogged as this will allow the flow of liquid through the pores of the sponge tip.